1. PURPOSE AND APPLICABILITY
We attach great importance to protecting your personal data. This Privacy Policy is designed to inform you about the types of personal data we collect, the ways we process it, and the purposes behind such processing. We strictly handle your personal data in accordance with applicable data protection regulations and the provisions of this Privacy Policy at all times.
2. DATA CONTROLLER
SOLID CARBON
Industrial Park, Economic Development Zone, Jinan City, Shandong Province, China, Postcode: 250000
Email: solid@sldcarbon.com
Phone/WhatsApp: +86 132 0000 0000
3. ACCESSING OUR WEBSITE
Every time you visit our website, our system will automatically gather specific data and information from your device. This information is processed to ensure the proper display of the website, safeguard its security, availability and integrity (for example, detecting and defending against DoS attacks or unauthorized bot access), enhance performance and design, identify technical errors, and conduct statistical analysis.
These log data will be automatically erased after a brief retention period, usually within several days.
4. GETTING IN TOUCH WITH US
When you contact us—whether via email, contact form, or live chat—we will collect and store the personal data you provide to handle your inquiry and respond appropriately.
This includes your name, email address, and the content of your message; it may also include company information or phone number if you voluntarily provide such details. The information collected is used exclusively for addressing your request.
5. OUR PRODUCTS AND SERVICES
When providing our products or services, we process personal data from both customers and suppliers. This data includes:
Identification information (e.g., name, company name, address)
Contact details (e.g., phone number, email address)
Contract-related information (e.g., contracts, terms and conditions)
Payment information, where applicable
Other relevant data necessary for the provision of services
All data processing activities are strictly carried out to maintain business relationships and fulfill contractual obligations.
6. COOKIES
Our website uses cookies—small data files stored by your browser—to enhance your browsing experience and improve the performance of our site. Cookies may be set either by us or by third-party service providers.
Each cookie contains information such as its source, validity period, and a unique identifier for your browser. While cookies may be associated with your device, they do not directly identify you as an individual.
You can manage or disable cookies through your browser settings. For non-essential cookies, you may choose to accept or refuse them via our cookie consent banner.
7. SOCIAL MEDIA
Our website incorporates social media buttons (e.g., LinkedIn, Instagram, Twitter, Facebook).
When you click on any of these buttons, you will be redirected to our official page on the corresponding social media platform. The platform provider may receive information such as your IP address and the URL of the page you were visiting—even if you are not logged in or do not have an account with that platform.
If you are logged into your account on the social media platform, the platform may link this information to your user profile.
We have no control over the data collection and processing activities conducted by these third-party platforms. For more details, please refer to the respective privacy policies of each social media provider.
8. INFORMATION SECURITY AND DATA RETENTION
We implement appropriate technical and organizational measures to protect your personal data from accidental or illegal destruction, loss, modification, unauthorized disclosure, or access.
Our website uses SSL encryption to protect confidential transmissions, such as orders, contact requests, or payment data.
Our employees receive regular training on data protection and are bound by confidentiality obligations. Access to personal data is strictly restricted to personnel who have a legitimate need to know.
We adhere to the principle of data minimization and only retain personal data for as long as it is necessary to achieve the purpose for which it was collected or as required by law. Once the purpose of data collection expires or the statutory retention period ends, the data will be anonymized or deleted in accordance with legal requirements.
9. YOUR DATA PROTECTION RIGHTS
You have the right to request access to your personal data, correct any inaccurate information, request the deletion of your data, restrict or object to data processing, and, where applicable, request data portability.
To exercise your rights or if you have any concerns about the processing of your personal data, please contact us at solid@sldcarbon.com.
If you are located in the EU/EEA, you also have the right to file a complaint with the relevant data protection authority.
10. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in legal requirements or adjustments to our services. Any revisions will be published on this page. We recommend that you review this policy regularly to stay informed about how we protect your personal data.
